reflex return policy

General Conditions

  • Returns and exchanges are accepted within 10 days of the original purchase.
  • Items must be unused, undamaged, and in their original packaging.
  • To initiate a return or exchange, please visit our Support Page with your order number, purchase date, and name on the order.

Exchanges

  • Exchanges can be made for store credit or a replacement item within 10 days.
  • In case of an exchange, we will cover both return shipping and replacement shipping, no additional cost to you!

Refunds

Shipping costs are non-refundable.

If you request a refund, we will deduct:

  • The original shipping cost (depending on the country of delivery), and
  • The same amount again to cover part of the return shipping.